Join.Me
Editor Rating: Excellent (4.0)
Download Mozilla Firefox, a free Web browser. Firefox is created by a global non-profit dedicated to putting individuals in control online. Get Firefox for Windows, macOS, Linux, Android and iOS today! Press Ctrl-J (Windows) or Alt-Cmd-L (Mac) on your keyboard to view recent downloads. Click the play symbol to start a meeting. Once the application is running, you see the join.me toolbar (also known as the presenter's toolbar). Invite others to join.
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Pros
Generous free plan. Cost-effective, scalable options. Displays up to 10 video streams at once.Cons
No toll-free conferencing. Some issues with desktop app in testing. Whiteboard feature only available on the iPad.Bottom Line
A top videoconferencing pick for small businesses, Join.Me has a modern interface that's very easy to use and plenty of features to enhance your online meetings.
Join.me (which begins with a limited free option) is part of the LogMeIn family of services. It offers feature-rich video conferencing and two affordable plans. Monthly fees are charged per registered user and only meeting hosts need an account helping to keep costs down. Its user interface (UI) is friendly and modern, and setting up meetings couldn't be easier. Previously, there were issues with high-resolution displays that were not displaying the desktop application properly, but this no longer seems to be an issue. Our Editors' Choice ClickMeetingstill has a better presentation, but join.me's toolset and pricing have come more in line as a competitor.
Join.me Packages
Join.me offers an array of plans to fit your needs. The free Basic plan includes screen sharing with Voice-over-IP (VoIP) calling for up to 10 participants, along with email support and up to three simultaneous video feeds. The next step is the Lite plan, which gives you up to five participants but no webcam streams at all. It does retain screen sharing, however, and adds some ability to personalize your meeting room. The first step for business users is the Pro plan, which costs $20 per user per month for online meetings, with unlimited audio conferencing and up to 50 participants. Up to 10 webcam streams can be active at once, which is fairly good.
The Business plan is $30 per month for each user, and includes up to 250 participants, plus integrations and the ability to record meetings. If you are a serious webcaster, then you will likely need to jump up to this level. The Pro and Business plans are billed annually, and come with email and phone support and 5 GB and 5 TB of cloud storage, respectively. The paid plans include VoIP and dial-in conference calls, screen sharing, and video chats. A free 14-day trial of the Pro plan is available. If you run a non-profit organization, then you'll gain access to similar plans but for $2 less per user per month.
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Getting Started With Join.me
Join.me's free trial is displayed on its website's pricing page. The trial lasts 14 days and doesn't require a credit card. When the trial ends, your plan converts to the free plan. The trial includes a custom link to share your screen; the free plan generates a new link each time. This is not really that much of an annoyance, but it does illustrate how much join.me is focused on having an individual room per user as opposed to a meeting being its own entity.
You can create personal backgrounds for your meetings by uploading your own images or choosing one of join.me's designs. This background is shown when participants are waiting for a meeting to start and when the meeting is over.
After signing up and setting a password, get started right away is easy, though you must verify your plan within seven days. Verifying your account and completing your profile with your full name, company, title, phone number, and company size adds seven extra days to your trial. The join.me interface is friendly, with an attractive green-and-orange design. Your dashboard displays how many days are left in your trial and you can easily view your meetings, settings, manage presenters, and add hosts to your plan. Everything is worded in an easy-to-understand way.
To schedule a meeting, click 'Start Meeting' from your dashboard and select either your personalized URL or a one-time code. For your first meeting, you'll have to download the join.me desktop app. To invite people to a meeting, either send an email invitation directly from join.me or copy the URL and share it with participants. When setting up the meeting, you can choose whether to include audio conferencing dial-in numbers. Join.me offers a number of US and international numbers. Toll-free conferencing is not available.
The Meeting Experience
To join a meeting, simply click the link you received and follow the dial-in instructions, if any. Presenters can share their screen, record the meeting (both audio and screen activity), and select which attendees can use webcams. Join.me allows for up to 10 video feeds at a time for the Pro plan, which is generous, but doesn't approach the 25 video feeds of Cisco WebEx Meetings or the unlimited number of feeds possible in Adobe Connect. Presenters can also set whether participants can talk or are muted. Online chat is available in all video conferences. I particularly liked that I didn't have to broadcast in the chat. Simply by highlighting the bubble of the person to whom I wanted to talk, I could have a private chat with them. This is most useful during meetings in which you don't necessarily want to interrupt everyone else.
A variety of meeting and audio settings are available, including whether to start a call when the organizer joins or when the second person joins, whether to play hold music until the call starts, or to play a sound when someone joins or leaves a call. You can also use your own conference line rather than that of join.me. Once you've set up a meeting, you can go in and set up the meeting space right away; you just have to download a plug-in the first time. One annoyance: The second time I set up a meeting, I was again prompted to download the desktop app. Once I relaunched the app, that prompt was dismissed.
Video Conferencing Capabilities
During a video call, a participant can request the presenter role and mouse control. Presenters can share whiteboard presentations but only on iOS devices. As an alternative for desktop users, there is an annotation feature that lets you draw directly on a shared screen. This is a clever feature, but it seems like a waste to go this far and not offer a simple white screen on demand. Many competitors, including ZIFFARTICLE}}Adobe Connect, Cisco WebEx Meetings, and ClickMeeting, offer traditional desktop whiteboard tools, so it's unusual to not see that here. Join.me's free plan includes up to four whiteboards at a time, while the Pro and Business plans offer unlimited whiteboards.
Meetings in join.me can't be password-protected, but you can lock meetings, requiring attendees to 'knock' to request access. This is the default behavior so that there are no worries about party crashers.
The scheduling of meetings can occur right from your calendar using plug-ins for Microsoft Outlook and Google Calendar (the latter requires Google Chrome). Join.me has apps for Android devices as well as for the iPad, iPhone, and iPod touch. Your iPhone or Apple Watch can be used as a remote control. The desktop app is compatible with Windows 7 and higher and Mac OS X and higher; Linux is not supported. The website works with Internet Explorer 8 and above or the latest version of Chrome, Firefox, or Safari on a Mac. Join.me is also available in six languages in addition to English.
Getting Help
Join.me offers a lot of easy-to-access support should you need it. The Help section is extensive and uses predictive text for entries. There's also a knowledge base, a user forum, and a feedback form for feature requests. You can also email support using a web form. When I emailed to ask about the issues I was having with the desktop app, I received a response within four hours. Phone support is available for the Lite, Pro, and Business plans only.
Join.me now lets hosts individually mute participants to better control the flow of meeting conversations. Additionally, users will now be able to see who is speaking. If someone on your call is making a sound or has background noise, then a highlight will surround his or her avatar. Join.me also launched video calling on Android and iOS devices this year, so you'll be able to fully participate regardless of the device with which you're working.
Conference calls are often a drag but join.me offers a number of features to keep participants engaged, including screen sharing and up to 10 video feeds at a time. But it's disappointing that the whiteboard, too, is available only on iPads. Also, if you have a high-resolution display, then you may have issues with the desktop app. However, for a small company that doesn't need a lot of meeting hosts, join.me is a great deal. ClickMeeting, our Editors' Choice, offers a desktop whiteboard tool, and gives you more functionality for the same price.
Bottom Line: Join.me is an easy-to-use video conferencing software solution with a modern user interface and numerous features that will improve your online meetings.
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